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Frequently Asked Questions
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 500 pairs per model with mixed sizes. However, we can accept smaller quantities for new buyers to test the market.
Can I request a sample before placing a mass order?
Yes, samples can be provided. The sample fee and freight are initially paid by the customer and will be returned once a mass order is placed.
What is the lead time for production?
Samples are typically finished within 5-10 days. For mass production, the delivery time is approximately 35-45 days.
Are your shoes suitable for sensitive or diabetic feet?
Absolutely. Our shoes feature a square toe for extra room, a seamless lining to prevent irritation, and shock-absorbing soles specifically designed for diabetic foot prevention and pain relief.
Do you offer customization or OEM services?
Yes, we welcome bespoke/custom-made footwear orders. We can handle everything from design and sole development to custom packaging for your brand.
How is the quality of the footwear controlled?
All our shoes are crafted by skilled artisans using traditional manual processes. We have a dedicated QC team to ensure every pair meets high quality and CE standards.